Returns, cancellations and faulty goods

Change of mind

Change-of-mind returns follow the statutory cancellation period explained below.

If you buy online as a consumer, you normally have 14 days after receiving your order to tell us that you wish to cancel. After telling us, you have a further 14 days to return the product.

Email hello@onthisplay.co.uk with your order number and a clear statement that you wish to cancel. Unless the product is faulty, damaged or misdescribed, you are responsible for the direct cost of returning it.

You may inspect the product as you would in a shop. We may reduce your refund if handling beyond what is necessary to inspect it has reduced its value.

Refunds after cancellation

We will refund the product price and any standard delivery charge you paid. We do not have to refund the extra cost of an enhanced delivery option.

We will refund you without undue delay and no later than 14 days after we receive the returned product or, if earlier, after you provide evidence that it was sent back. Refunds are made to the original payment method unless we agree otherwise.

Faulty, damaged or misdescribed goods

Your statutory rights are not affected. You may have a 30-day short-term right to reject faulty goods for a refund. After that, you may be entitled to a repair or replacement and, in some circumstances, a price reduction or final right to reject.

Contact hello@onthisplay.co.uk with your order number and details of the problem. Photographs may help us assess damage. We will pay reasonable return costs for faulty, damaged or misdescribed goods.

Returns address

Before sending anything back, email hello@onthisplay.co.uk for return instructions.